The facilities management industry needs to become more integrated and move towards a single platform that delivers a full suite of services. Deputy Prime Minister Heng Swee Keat also noted the fragmentation in the industry. He gave examples of how some buildings have different installers for smart lifts, security and even air-conditioning. This means that it becomes difficult for a facilities manager to coordinate all the different systems. Mr Heng made the observations at a World Workplace Asia Pacific conference.
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