Customers in Singapore less satisfied with retail sector in 2022: SMU survey

Singaporeans are less satisfied with their retail experiences these days. Customer satisfaction scores are down 1.5% from last year, according to a Singapore Management University survey. Industry players said retailers can create better shopping experiences for their customers by providing cashless payments and offering omni-channel platforms, which comprises both online and physical shopping options. Department stores saw the largest decline in customer satisfaction, followed by fashion apparels. These two sub-sectors also registered lower levels of customer loyalty.

Subscribe to our channel here: https://cna.asia/youtubesub

Subscribe to our news service on Telegram: https://cna.asia/telegram

Follow us:
CNA: https://cna.asia
CNA Lifestyle: http://www.cnalifestyle.com
Facebook: https://www.facebook.com/channelnewsasia
Instagram: https://www.instagram.com/channelnewsasia
Twitter: https://www.twitter.com/channelnewsasia

You May Also Like